How to Order Books for Your Author/Illustrator Appearance

Please allow at least three weeks before the author/illustrator visit for processing and delivery.

To place an order, call Penguin Random House Publisher Services at (800) 733-3000, or email customer service at csorders@PenguinRandomHouse.com.

Orders must be pre-paid. 

Returning Unsold Books

Only books purchased for the visit may be returned. They must be unsigned and received by the warehouse in saleable condition. Be sure to include the invoice number assigned to your visit order and return the books within thirty days of the visit date. You are responsible for all shipping costs. Books are returnable for credit only.

Be sure to:

PACK all unsold books in sturdy cartons.

FILL empty space completely with paper or other packing material.

TAPE securely with shipping tape.

SHIP to:
Penguin Random House, Inc.
1019 N. State Rd. 47
Crawfordsville, IN 47933
Attn: Returns Dept.